Elaine Allison

Topics

Presentations

Customer Service: Becoming #1 in Customer Care
Without customers, there is no business.  You won't need a marketing, accounting or operations department without them.  Those organizations that have raving fans actually have fewer error rates and lower costs to handling service breakdowns. The question is: How do you get  your departments, stakeholders and (in some cases) even your suppliers to provide the kind of service you expect? The customer is affected by what is happening with your organization, internally as well as externally.  If you are ready to discover how a Culture of Care is created so your customers rate you number one, you will need the resources and skills Elaine provides to audiences. 

Leading a Culture of Care
Everyone's leadership styles vary, from participative to autocratic and everything in between.  There may be no “best way”, however leading a culture of care is based on results. In Elaine's leadership programs, the focus is on how you can turn your staff into Customer Care Crusaders

Negotiating with Your Customer: So You Can Both Get What You Want
When a customer leaves unhappy, and you go broke trying to keep them happy - you won't be there to provide the service in the first place. Client and customer retention is the cornerstone of any business.  In fact, every business or not-for-profit organization is actually in the "relationship" business.

Summary Profile

Elaine Allison, CSP is a customer care expert who specializes in the travel & tourism industry.  She converts leaders and teams into customer care crusaders through her affable style using her entertaining real life examples from the front line and has helped many clients become #1 in Customer Service.

"Without raving fan customers a company struggles to keep up.  Organizations that strive to be the best in Customer Care both internally and externally - win every time.  They are able to grow, develop new products and extraordinarily keep ahead of their competitor".

Now is the time to use Elaine's expertise and discover her unique techniques for leaders and staff to accelerate your culture of care. Elaine is uniquely positioned to help those in the travel & tourism industry as she has both a security background and an extensive airline background.  She was one of Canada's first female prison guards in an all-male maximum security prison at the age of 19 back in the 70's, and then became a flight attendant and manager for one of the top global award winning airlines in Customer Service.  Whether she was handling a difficult customer in the jail (where her life depended on it), or one at 35,000 feet - the skills she learned firsthand have translated into helping other's resolve issues on the spot with ease, efficiency and eloquence.

If you want your audiences ready to handle their next customer service issue effortlessly and are ready to accelerate to the next level in customer care hire Elaine to start your next Customer Service crusade.  

"Those who can solve problems and live in the mindset of resolve will never be out of business or unemployed."

Elaine's Raving Fan Says....

Vancouver International Airport - Voted #1 Airport in Customer Service 2 year in a row

"Elaine spoke to over 5,000 of our 20 different airport client organizations in resolving customer care issues during our multi-year plan and in preparation for the 2010 Olympic & Paralympic Winter Games in Vancouver, BC. The complexity of the task and the sheer numbers of varying audience needs was monumental. The results were significant with high ratings from all organizations. In addition, the programs contributed to YVRAA (Vancouver International Airport Authority) winning the prestigious #1 Airport - North America (Skytrax) 2010 award."

Credentials:

• Bestselling Author of: The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf
• CSP (Certified Speaking Professional)
• Visions of Excellence Entrepreneur of the Year Award (2002)
• Peter Legge - Story Teller of the Year Award (CAPS)
• Formal Education in Curriculum Design & Adult Education

Are you ready to become #1 in Customer Care?