Brian Lee

Topics

Presentations

Keep Your Nurses and Healthcare Professionals for Life

Essential Strategies to Become the Healthcare Employer of Choice

The Secrets of Creating World-Class Customer Satisfaction

The Secrets of Service Empowerment

The Secrets of Personal Enthusiasm

The Challenge of Leadership Excellence

Building Self-Empowered Teams

Summary Profile

Brian Lee, CSP is North America's leading expert in the field of world-class Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.

Brian is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide). His publications include "Keep Your Nurses for Life", "Satisfaction Guaranteed", and "How to Satisfy Every Customer, Every Time." In addition, he has published more than 60 audio and video training programs, including "Essential Secrets to Become the Healthcare Employer of Choice."

As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence.

Known widely as "Healthcare's Mr. Loyalty," Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.

Many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.