Andrew Brandt

Topics

Presentations

Organizational Transformations:
Balancing Public and Private Interests
In this presentation, audiences will hear how the Liquor Control Board of Ontario underwent a complete transformation in providing a superior customer experience, all the while fulfilling its mandate to promote social responsibility.

Strategic Planning

Listening to Customers

Investing in People

Summary Profile

As 15-year chair and CEO of the Liquor Control Board of Ontario, Andrew Brandt transformed the organization into an internationally recognized, award-winning retailer and a leading promoter of social responsibility.

Under Brandt's leadership, the LCBO delivered an astounding 10 consecutive record dividends to the province of nearly $9 billion, which helps pay for health care, education and other important social programs and services.

The LCBO focused on improving customer satisfaction by upgrading stores, enhancing product selection and training staff to provide knowledgeable customer service.

The success has made Brandt a popular speaker on how the transformation was achieved - the importance of strategic planning, investing in people and listening to customers.

Brandt is affable, egalitarian and passionate about business and success. Audiences learn how he spearheaded the remarkable transformation of a now world-class retailer, and established the organization as a model corporate citizen.

See the LCBO's seven year strategic plan highlights, featuring areas spearheaded by Brandt by going to the lcbo's website at: http://www.lcbo.com/aboutlcbo/todayslcbo.shtml

Client Testimonials:

"The excellence, sustained growth and success of the LCBO under Andrew Brandt's exemplary leadership is a business success story we can all learn from."

Association for Corporate Growth

"“…I know the group was especially interested in Andy's perspective on the importance of consistent and committed leadership and the techniques he used to win the trust of employees during the transformation. In addition to the story he has to tell, Andy is an engaging speaker who brings a great sense of humour to the content.”

The Conference Board of Canada